FAQS
ORDERING AND PAYMENT
MY ORDER WON'T GO THROUGH!
Trust us, we really want your money, so just hold tight and we'll figure this out together.
◼Did you get a red message that said to check your payment or billing details?
◽Have you moved in the last months? If so, our billing address verification system probably wants to use your previous billing address. Give that a try!
◽Or, do you have any abbreviations in your billing info? Our verification can be super strict; you gotta get it just right.
◼No, I didn't get a message, the contents of my cart just disappeared!
◽Aha! The old disappearing contents trick. Call Customer Service so we can give it a try. We often have the magic touch!
◼I didn't get an email confirmation.
◽Did you check your junk folder?
◽Still no confirmation? That usually means you incorrectly entered your email address. Whoops! Contact us and we will help you track it down.
Also, having an item in your cart does not reserve it, nor does it save the sale price. If we sell out of the item or the sale ends, this change may prevent your order from going through.
I THINK I WAS BILLED TWICE! OR MORE...
It's possible, but you're most likely just seeing 2 or more authorizations. Please remember that every time you attempt to make an order, your card will be authorized for the total amount of the order. However, an authorization is not a charge! Any unnecessary authorizations will fall off your statement as soon as your bank verifies that we did not process the charge. It may take several business days for the authorizations to drop off. We know this whole thing can be super confusing, so give us a call, and we'll double check! Contact us with the dollar amount and your billing address details so that we can check to see if there are duplicate orders in your name.
MY ORDER WON'T GO THROUGH!
Trust us, we really want your money, so just hold tight and we'll figure this out together.
◼Did you get a red message that said to check your payment or billing details?
◽Have you moved in the last months? If so, our billing address verification system probably wants to use your previous billing address. Give that a try!
◽Or, do you have any abbreviations in your billing info? Our verification can be super strict; you gotta get it just right.
◼No, I didn't get a message, the contents of my cart just disappeared!
◽Aha! The old disappearing contents trick. Call Customer Service so we can give it a try. We often have the magic touch!
◼I didn't get an email confirmation.
◽Did you check your junk folder?
◽Still no confirmation? That usually means you incorrectly entered your email address. Whoops! Contact us and we will help you track it down.
Also, having an item in your cart does not reserve it, nor does it save the sale price. If we sell out of the item or the sale ends, this change may prevent your order from going through.
I THINK I WAS BILLED TWICE! OR MORE...
It's possible, but you're most likely just seeing 2 or more authorizations. Please remember that every time you attempt to make an order, your card will be authorized for the total amount of the order. However, an authorization is not a charge! Any unnecessary authorizations will fall off your statement as soon as your bank verifies that we did not process the charge. It may take several business days for the authorizations to drop off. We know this whole thing can be super confusing, so give us a call, and we'll double check! Contact us with the dollar amount and your billing address details so that we can check to see if there are duplicate orders in your name.